Refund Policy

At JUR Rokalla Ruchulu, we are committed to providing high-quality products.

2 Your satisfaction is our priority, and we have a clear policy for refunds and returns.

1. Eligibility for Refunds

You may be eligible for a refund or a return if:

Damaged or Defective Products: The product you received is damaged, defective, or spoiled upon delivery.
Incorrect Item Received: You received a product that is different from the one you ordered.
Change of Mind: We accept returns for a change of mind within 2 days of delivery. The item must be unused, in its original packaging, and in the same condition that you received it. Note: Perishable items are not eligible for a return or refund for a change of mind.

Please note that certain items are not eligible for refunds:

Gift Cards: Gift cards are non-refundable.
Items on Final Sale: Products marked as "Final Sale" cannot be returned or refunded.

To request a refund or return, you must contact us within 2 days of receiving your order. Please follow these steps:

Contact our customer support team at jurrokallaruchulu@gmail.com or call us at +91 6300854776.
Provide your order number and a detailed description of the issue.
Include clear photographs or a video of the damaged or incorrect product. This helps us verify the claim and process your request efficiently.

Once your request is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Return Shipping: We will provide you with a return shipping label for the item. The item must be shipped back to us within 7 days of receiving the label. We will cover the cost of return shipping for damaged or incorrect products. For returns due to a change of mind, the customer is responsible for the return shipping costs.
Processing Time: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds: If you haven't received a refund, please first check your bank account or contact your credit card company, as there may be a delay in processing. If the issue persists, contact us directly.